Privacy Notice

Who is responsible for your personal data

VLT Freight, with offices at 23127 Evangeline, San Antonio, Texas, United States, and in Nueva Rosita, Coahuila, Mexico, is responsible for processing the personal data you provide through this website, and protects it in accordance with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties and other applicable laws in Mexico and the United States.

This notice applies to the information we collect through the website’s forms: quote requests, contact, Mexico carrier registration, Quick Pay enrollment, Factoring enrollment, carrier support and call or meeting requests.

Personal data we collect

Depending on the form you complete, we may collect the data listed below. We do not ask for sensitive personal data, and we only process financial or asset-related data with your express consent, which you give by checking the corresponding box on the form.

If you share another person’s data with us, such as a contact at your company, you confirm that you have their permission to do so. This website is not directed to minors.

• Identification and contact: full name, company, email address and phone or WhatsApp number.
• Company information: legal business name, RFC (Mexican tax ID), MC or USDOT number, city and state of operation, number of trucks, equipment types, type of operation, routes or service areas, and whether your trucks have GPS.
• Shipment information: origin, destination, equipment type, goods and approximate weight, estimated pickup date and frequency.
• Company financial information (Factoring and Quick Pay only): approximate monthly invoicing and whether you currently work with a factoring company.
• Support and meeting information: load number, a description of your request, comments, and the date, time and format you choose for a call or meeting.
• Minimal technical data: the information your browser sends when visiting any website, such as your IP address, device type and browser, which hosting servers record to operate and protect the site.

Primary purposes

We use your data for the following purposes, which are necessary to handle your request:

• Preparing, sending and following up on the quotes you request.
• Answering your messages and following up on business proposals.
• Reviewing your carrier registration, verifying your company’s information and, where applicable, adding you to our network and offering you loads.
• Processing your Quick Pay enrollment and contacting you about it.
• Forwarding your Factoring application to RTS Financial, when you authorize it.
• Handling your operations, payment, registration or financial services support requests.
• Scheduling and holding the calls or virtual meetings you request.
• Meeting the legal, tax and contractual obligations arising from our relationship.

Secondary purposes

With your permission, we may also use your contact details to send you information about our services, new lanes or load opportunities, invite you to answer surveys about our service and prepare internal statistics.

These purposes are not necessary to handle your request. If you do not want us to use your data for them, let us know at any time through the form on our Get in Touch page (/en/get-in-touch/). Saying no will not affect the services you request from us.

Who we share your data with

We do not sell your personal data. We only share it in the following cases:

• RTS Financial: if you apply for Factoring, we share the data from that form with RTS Financial, the company that provides the service, so it can review your application and contact you. We do this only with the authorization you give by checking the box on the form.
• Service providers: web hosting, email, scheduling and video conferencing (such as Microsoft 365 and Teams) and customer management companies that process data on our behalf, under our instructions and subject to confidentiality obligations.
• Between our offices: your data may be accessed from our offices in the United States and Mexico to handle your request on both sides of the border.
• Authorities: when required by law or requested by a competent authority, as permitted by applicable law.

Your ARCO rights

You have the right to know what data we hold about you and how we use it (Access), to ask us to correct it if it is outdated or inaccurate (Rectification), to have it removed from our records when it is no longer needed (Cancellation) and to object to its use for specific purposes (Opposition).

We will respond within the time frames set by applicable law, through the channel you indicate. To exercise any of these rights, send your request through the form on our Get in Touch page (/en/get-in-touch/): choose the “Other” option, start your message with “ARCO rights” and include:

• Your name and a way for us to send you our response.
• A document proving your identity or, where applicable, the legal authority of the person submitting the request on your behalf.
• A clear description of the data and the right you want to exercise.
• Any other information that helps us locate your data.

Withdrawing consent and limiting use

You may withdraw the consent you gave us to process your data at any time, and you may ask us to limit its use or disclosure, for example to stop receiving marketing information. To do so, follow the same procedure as for ARCO rights.

Please note that in some cases we may not be able to fulfill your request immediately or in full because a legal obligation requires us to keep certain data, and that withdrawing consent may prevent us from continuing a service already in progress.

Security and retention

We apply administrative, technical and physical security measures to protect your data against damage, loss, alteration, destruction or unauthorized use, access or processing.

We keep your data only for as long as needed to fulfill the purposes of this notice and the applicable legal obligations; after that, we delete or block it securely.

Cookies and similar technologies

This website only stores the technical information it needs to work in your browser, such as your response to the cookie notice. The Our Locations page displays Google Maps, which may set its own cookies when it loads. You will find the details, and how to manage them, in our Cookie Policy.

Changes to this notice

We may update this privacy notice due to changes in the law, in our services or in how we process your data. Any changes will be posted on this page with the date of the latest update.

By submitting any of our forms and checking the consent box, you confirm that you have read this notice and agree to the processing of your data as described here.

If you believe your right to the protection of your personal data has been violated, you may contact the competent data protection authority.